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AUTO FILL

Holleen Hope Pinkley
Holleen Hope Pinkley ✭✭
July 21, 2021 edited August 23, 2024 in Get Involved/Indexing

My auto fill hasn't worked since last night!!! I have dome everything i am supposed to & it still isn't filling, it shows the name in drop down but is not auto filling!!!

Thanks

0

Answers

  • Mirevo
    Mirevo ✭✭✭✭
    July 21, 2021 edited July 21, 2021

    Housekeeping troubleshooting steps first:

    •  Exit/log out from FamilySearch.
    • Reset your Familysearch cookies, here follow the link: https://www.familysearch.org/cookies
    • Reset you browser cookies: Google Chrome: clic on the right upper corner on the 3 dots :->settings->Privacy/security-> clear browsing history/click on basic or advanced-->time range: all time->Clear Data.
    • Refresh or reload your web page
    • Change, or open your batch with other compatible browsers: Google chrome, Mozilla Firefox, Microsoft Edge, Safary(MAC).
    • Return to the Batch and check again on settings- autocomplete function-
    • Try it on other devices and replicate the problem-
    •  If the problem persist think on age and update of your device.
    •  Check with us if there is a technical problem going on with our system:


    We hope this steps help you to trouble shoot the problem. At the moment we do not have technical problems in our system. Thank you FamilySearch-

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