1)Will we no longer be able to send our questions in to [email protected] ?
When I get an ordinance error message, I do not know how to get it resolved - I don't see a category for that on the help page. Here is what I need -- I have an ancestor that it won't let me do the temple work for, and it says: Contact support. Perhaps the computer thinks "Willie" is a "he" because of the name, I don't know. There are plenty of sources attached verifying Willie is female and married to a male.
Female
Willie Frances Arnold
18 May 1870 – 3 May 1961
• 21R5-66R
Effective Ordinances
- Ordinance
- Status
- Sealing
- B
- Baptism
- Cannot Request - Not Available
- This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information.
Can you please tell me how to contact support on this issue?
THANKS, Sherrie Wieland, [email protected]
Best Answer
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This is the place to post your requests for temple ordinances, someone will answer you here.
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Answers
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Thank you for letting me know - so, the answer to my first question is "No" we will never be able to use family search support e-mail to write questions again. Is that correct?
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That is correct. This article outlines the ways to get support:
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