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1)Will we no longer be able to send our questions in to [email protected] ?

SherrieWielandFHC
SherrieWielandFHC ✭
July 20, 2021 in Temple


When I get an ordinance error message, I do not know how to get it resolved - I don't see a category for that on the help page. Here is what I need -- I have an ancestor that it won't let me do the temple work for, and it says: Contact support. Perhaps the computer thinks "Willie" is a "he" because of the name, I don't know. There are plenty of sources attached verifying Willie is female and married to a male.

Female

Willie Frances Arnold

18 May 1870 – 3 May 1961

 • 21R5-66R

Effective Ordinances

  1. Ordinance
  2. Status
  3. Sealing
  4. B
  5. Baptism
  6. Cannot Request - Not Available
  • This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information.

Can you please tell me how to contact support on this issue?

THANKS, Sherrie Wieland, [email protected]

0

Best Answer

  • Chai
    Chai ✭✭✭
    July 20, 2021 Answer ✓

    This is the place to post your requests for temple ordinances, someone will answer you here.

    0

Answers

  • SherrieWielandFHC
    SherrieWielandFHC ✭
    July 20, 2021

    Thank you for letting me know - so, the answer to my first question is "No" we will never be able to use family search support e-mail to write questions again. Is that correct?

    0
  • Norm Jones
    Norm Jones mod
    July 21, 2021

    That is correct. This article outlines the ways to get support:

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support


    0
  • NidaFL
    NidaFL ✭✭✭
    July 21, 2021

    .

    0
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