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Sometimes questions need to be sent or “escalated” to a “specialty” team to address the issue.
Currently, once a post is escalated the post is no longer visible to the person who created the post.
We realize that this is not an ideal situation. Consequently, we are looking at alternative methods for handling escalated posts so that they remain visible to the Community.
Thank you for your patience as we work to correct the problem.
You can also expect to receive a private message in Community (see envelope in the top right corner) or an email from our specialty team regarding your question.
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