How do I get a question answered immediately, about something that I am working on in familysearch?

M. Smith

I have just attached a marriage certificate and a baptism/christening document but the details are completely missing? The id is GWDK-GW5

victoriawm

https://community.familysearch.org/en/discussion/91207/how-do-i-get-a-question-answered-immediately-about-something-that-i-am-working-on-in-familysearch

You have to add the details yourself, just click on the pencil in a box icon which is between the two names of the husband and wife.

https://www.familysearch.org/help/helpcenter/article/how-do-i-add-or-change-marriage-information-in-family-tree

M. Smith

The marriage details have not been entered by familysearch as happened before, since all these changes have been made.

And the Baptism information is listed in Other Sources?

M. Smith

The certificate is a Research Help (not an outside source), and "linking" the source is not the problem. It IS attached.

The problem is the actual information has not been added into the marriage details of the persons, this function has ceased to exist!

victoriawm

https://community.familysearch.org/en/discussion/91207/how-do-i-get-a-question-answered-immediately-about-something-that-i-am-working-on-in-familysearch

To get a quick answer, you may wish when logged into community use the search function to see if your question has already been asked by someone else and the answer to your question may already be there, it may also bring up the answer to your question via the help articles.

https://www.familysearch.org/help/helpcenter/article/searching-familysearch-community

MNuttall

Hello, @M. Smith.

If you want "immediate" help with issues in FamilySearch, you can initiate a chat or make a phone call.

See the Contact Us link:

https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

Gordon Collett

Sometimes when working in the Source Linker, you can only add information in certain places. I looked at the marriage record you entered and see that you have only attached it to the groom so that it currently appears like this in the Source Linker:

When you click on Compare next to the bride, it will change to this:

It is only now that you can move over the marriage date and place:

When you now click Attach (I'm not going to.) the marriage information will be added to the Family Tree record for this couple.

I don't see the birth document you are referring to, but I suspect it was a similar situation in that you had not completed attaching the source to all the people named in the source and had not come to the point were you could add birth information. I'd be happy to take a look at that if you could tell me exactly what birth/christening source you mean. The only other source I see added by you today is an estate record which has both birth and death information that all looks to be properly on his record.

Dennis J Yancey

Patience is a virtue . . .

There are literally millions of users that FS Community/volunteer responders support.

and 99% of those responders are unpaid.

be grateful - - even if you cant get an answer immediately as you requested. there are many people as you have seen so far that are willing to help.

M. Smith

This response is amazing thank you all. 😊

Since I cannot see a way to respond individually - to 1171 Accepted Answer.

I do know how to enter marriage information, but whenever a marriage certificate had been (in passed tense)

attached the date and place was immediately entered by the same process, through family search, which was fantastic.

Community search function brings up so many places to look at, and questions and answers to go through, and I did try that, thank you, without success.

To Gordon Collett.

Thank you, I do know this process, and possibly omitted to do the marriage properly, will investigate now.

Love your step by step instructions, thank you.

Finally- Dennis J Yancey,

Thank you for your kind reminder, yes I agree, and believe it or not, I too give support in family search to many in need of help, and I AM grateful for responses that I receive, even when my questions have been misunderstood.

I can be patient, but when you have been literally sitting making corrections to one family after another, day after day, finding marriage certificates between 42 sources attached, and 20 waiting to be attached, for parents with 15 married children, and finding that the information was not entered, as always had been done, is very frustrating. 😫

I know these things happen because I have experienced this before, I was one of the consultants in 2012 taking part in the pilot project in South Africa with the start of Family Search, and am so proud of the wonderful progress it has made throughout the world, miracles never cease.

Thank you all for your responses.

Kind regards,

Memory Smith.