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Am new to this site am having difficulties reserving messages sent message received reply have red button on hoot tools switch on receiving button can’t shift red light

cant reply send message have tried to get help with this very frustrating


  • Hi Valerie

    1. Please advise what type of computer are you using Windows or Mac?
    2. Operating system are you using eg: Windows 10 or ?
    3. What browser are you using: Windows Chrome or Firefox or Windows Edge or other
    4. Another idea might to ask someone you know who is confident with computers to help you.
    5. The following information is found in the help center and by typing in the word Browser this article appears. Click on the question mark in the top right of the FamilySearch window.

    Which internet browsers are compatible?

    Article Id: 892

    April 20, 2020

    You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.

    The website supports the current Windows and Mac operating system (OS) versions and one version back. Please note that the Mac OS does not allow you to update the Safari browser independent from the Mac OS. You must update the Mac OS to have the latest Safari browser version. If you are unable to update your Mac OS, we recommend you download and install one of the other supported browsers.

    Supported browsers

    Regardless of the OS you use, our website works with these fully supported browsers:

    • Apple Safari—the current version and one previous
    • Google Chrome—the current version and one previous
    • Microsoft Edge—the current version and one previous
    • Mozilla Firefox—the current version and one previous

    Normally, Chrome, Safari, Firefox, and Edge update themselves with the latest features, bug fixes, and security patches. If your browser is not set to update itself, you can go to the browser's website to update it yourself. Safari is a browser built into the Mac operating system, and it cannot be updated independent of the operating system on a Mac computer. We recommend checking for an operating system update and updating to ensure you have the latest Safari browser version.

    As of 1 February 2018, the FamilySearch website no longer supports any version of Microsoft Internet Explorer. If you are using Internet Explorer, we encourage you to upgrade to a supported browser. Please see the browser upgrade page for more assistance.

    The Samsung browser is not supported for the FamilySearch website.

    If FamilySearch does not seem to be working correctly in the browser you are using, you can try a different browser, or check for updates to the browser you are using. Sometimes browser updates or updates to FamilySearch can cause some browsers to perform better than others.

    If you do not know what browser you are using, try using What's My Browser.

    If you have problems when using one of the supported browsers

    1. Refresh the page you are viewing. For Windows, press the control (Ctrl) and F5 keys at the same time. For a Mac, press Apple+R or Cmd+R.
    2. Delete the browser history to remove old copies of that page stored on your computer.
    3. Use a different supported browser.

    A January 2019 update to Microsoft Edge often brings up this error message, "Record information is not available. Please try again later." If you get this message on Edge, please try downloading the newest Edge browser. You can also use Chrome or Firefox if you would prefer to do that.

    Note: In the FamilySearch Community, groups do not show correctly when you use the Safari browser on an Apple iPad tablet. Instead, use Chrome with the desktop view turned on.

    Related articles

    All the very best

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