FS App keeps crashing even tho it is updated what could be the cause?

PurpleMysticSea

Hi so for awhile now my FS Android app on my Samsung Galaxy S9 has been crashing either to the previous person I was working on or to my home screen. Now both my phone and app are both up to date so I have no clue why it is doing that or how to make it stop or identify the cause to fix it. Also I have tried clearing the cache, data and uninstalling and reinstalling the app and the problem still persist.

dontiknowyou

The standard advice for problems like this, with any app not just FS Tree, is to shut down (= power off) the phone, wait 5 seconds, then restart it.

lstolk36

Purple Mystic Sea,

We received your question about FS App crashing.

There are probably mentioned things you have already tried.

There are some suggestions in the following knowledge article.

https://www.familysearch.org/help/helpcenter/article/the-family-tree-app-is-not-syncing-on-my-android-mobile-device

Thank you for using this wonde4rful website and we wish you much success.