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Reserving endowments for Martha Gilbert G3S4-8R8.

ParrySaundraHatch1
ParrySaundraHatch1 ✭
July 12, 2021 edited July 12, 2021 in Temple

Martha's record shows her she is endowment ready and has been shared with the temple. However, even though I can click on the "reserve" button and it brings up the additional note, that "reserve" button is greyed out and not accessible. I am unable to reserve her for the Endowment. Please help me to reserve this ordinance and let me know what I need to do in order to make this happen. Thank you.

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Best Answer

  • Kerijy
    Kerijy ✭✭✭✭
    July 13, 2021 edited July 13, 2021 Answer ✓

    Hello @ParrySaundraHatch1

    We checked the ordinances for Martha Gilbert G3S4-8R8.

    Since the time that the Endowment ordinance for Martha was shared with Temple, a duplicate record for Martha has been identified.

    marthagilbert1.PNG


    The Possible Duplicate needs to be resolved before the Ordinance can be reserved (transferred if you like).


    marthagilbert.PNG


    This article explains how

    https://www.familysearch.org/help/helpcenter/article/how-do-i-merge-possible-duplicates-in-family-tree


    After the possible duplicate has been merged (or after you have indicated that it is not a duplicate), then you should be able to request the Endowment.


    All the best.

    0

Answers

  • Summer-rae Schwendiman
    Summer-rae Schwendiman ✭
    July 12, 2021

    Your question will be sent to another department where it will be reviewed. Please be patient for an answer. You will probably be asked for additional information such has your user name and helper number and relationship to the deceased person.

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