Ordinances shared with temple cannot be reserved
I have a relative, Carl Franklin Bartley, L7QJ-R3D, who had his Initiatory shared with the temple on 7 April 2010 by FamilySearch. I am not able to request to do that ordinance as well as the Endowment/Sealing to Parent which was shared with the temple on 8 August 2020. Is there any way this can be resolved so his work can be completed? Nothing has been done since 2010.