Need help from Support to find a lost ordinance
I have reason to believe that my Grandpa was sealed to his parents, but FamilySearch doesn’t show that ordinance as completed. It should have been completed in the Temple a few years after his death. I need help tracking down that lost ordinance. I spoke with Live Chat support on FamilySearch yesterday and they told me to come to the Temple Community page and create a case. I don’t see that option. My hope is that this question can be escalated to a private case so I can then share additional details.
Essentially, I have already looked for bad merges and have done the First and Second steps on this article (https://www.familysearch.org/help/helpcenter/article/missing-ordinance-and-membership-information-in-family-tree). Now I’m trying to follow the Third step. However, according to Live Chat that process of contacting support is no longer supported :(