I am wanting to complete the ordinances for Albert Robert Thurlow (L2KK-632) reserved by my husband, who passed April 2021. I cannot
print the ordinance card because of the "frozen" reservation.
We have released the ordinances from your deceased husband's Temple Ordinance List. The ordinances for Albert Robert Thurlow L2KX-632 now show ready for your to reserve, print, and complete the ordinances. We appreciate your interest in doing this sacred work.
Thank you for your question. We are moving your question to the appropriate category where it will be addressed as soon as possible. You will note that "closed" will be visible at the bottom of your question. Please be assured that your request is being reviewed.
As you may know, most questions can be answered by searching in the Help Center (Click on Help (?) and Select Help Center).
Please go to the Help Center and type the following keywords into the "search" box: a person who reserved ordinances has died. The article: "A person who reserved ordinances has died, is incapacitated, or had a withdrawal of membership" should then appear. Or click the link below to view this article:
If this does not solve your issue after being reviewed, please reply to this message. We are happy to help at any time with your questions and problems.
Here is some information to help you with this.
A person who reserved ordinances has died, is incapacitated, or had a withdrawal of membership
April 20, 2020
The reserved names on a member's family names list are handled differently, depending on whether the member died, was incapacitated, or had a withdrawal of membership. You can submit a request to have the member's entire family names list released. You need to provide specific information. This process is a manual one. If the reservation list is large, the process can be time consuming.
When a member of the Church dies and the Membership Department receives the death information and adds a death date, the system locks the FamilySearch Account of the deceased member. As a result, the temple ordinance list of the deceased member undergoes the following changes:
When a member of the Church becomes incapacitated, other members can use the helper function to access the temple ordinance list of the member's account.
When a member of the Church has a withdrawal of membership or has his or her name removed from Church membership, the FamilySearch account changes to a public (nonmember) account. As a result, the following changes occur in relation to the temple ordinance list:
Due to the specialized work required to resolve this type of issue, you can receive the fastest response by submitting your request online using our Send a Message feature at FamilySearch Support . Please provide the following information:
A system administrator reviews your request and notifies you by email of a decision. If the request is approved, the family names are released. This process is a manual one. If the reservation list is large, the process can be time consuming.