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Did not have option to accept shared names

daynamckinnon1
daynamckinnon1 ✭
July 6, 2021 edited July 6, 2021 in Temple

Update:

I cleared my cache and cookies. Then I went back to my email and clicked on the buttons and was able to review and accept the names.

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I received an email from family search letting me know names had been shared with me and showed a link to review names.

When I clicked on the button to review names it took me to family search, but there were no names to review nor an option to accept any names.

What do I do to review and accept the names that were shared with me?

1

Best Answers

  • SherryLilly
    SherryLilly ✭
    July 6, 2021 Answer ✓

    Thank you so much for contacting FamilySearch Support. As you may know, most questions can be answered by searching in the Help Center (Click on Help (?) and Select Help Center).

    Please go to the Help Center and type in the following in the "search" box: "How do I accept family names that someone shares with me through email?" We hope this article will help you with your issue above.

    If this does not solve your issue, please reply to this message. We are happy to help at any time with your questions and problems.

    0
  • MarvinG
    MarvinG ✭✭✭
    July 6, 2021 Answer ✓

    Dear Guest, it is awesome that you found a solution to your question about not being able to accept shared family names. Thank you for working with your ancestors. Have a great day.

    1
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