This community page is a terrible idea!
I just called Family Search and TALKED with a very nice brother who helped me through the issue I was having. He then informed me that Family Search was moving to this format in the future. No more phone calls. I STRONGLY encourage whoever makes the decisions at Family Search to reconsider. This will not be an effective way of asking questions or resolving issues regarding Family Search. Most of the times an issue involves more than one questions also. To try to go back and forth with multiple posts on the page would be so frustrating. And it could take DAYS to finally get an answer to a question. I don't understand why Family Search would do away with phone calls. It just doesn't make any sense.
I love being able to call and talk to someone and get an immediate answer to a question. Many times the representative on the phone will teach me a better way to do something. I've learned so much from the Brothers and Sisters on the phone.
Please, please, please do not replace live customer support with an online forum. You will lose a lot of people.