ordinance didnt show in list.
Hi I recently put in a Request for A Family Member i had to receive written permission from a relative which i did and i got an email saying it is now in my reservation list but i don't see it
His name is John Derick Wilson Sr his id number is GQ4H-PSC.
Answers
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Hi Carlon.
Checking that record in FamilyTree, we see that you indeed have it reserved. So if you are not seeing it in your reservation list, maybe some housekeeping is needed:
- Is your browser up to date. If using Google Chrome (recommended) then the latest version is: 91.0.4472.124
- Over time, our computers get a bit clogged up with old files and cookies. It is a good idea to remove these on a weekly basis: Click the ? inside the circle for Help and search for - delete temporary files: https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser
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Hi Carlton
Was your answer resolved by the previous reply?
Checking your ancestors record we could see that the SS has been reserved by yourself but the other ordinances are still available to be requested, when you asked for the ordinance to be reserved did you only ask for the SS? It is usual that all ordinances should be completed before the SS is completed.
Please look at the knowledge article Correct Order of Temple Ordinances found in the Help Centre, the system wont allow me to attach the URL, this will hopefully help you.
You may wish to make a further request to complete all of these ordinances.
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