Right now, I'm trying to request access for my friend, Esperanza Francisco, born on March 24, 2000, died on January 17, 2020, ID number GZ57-V56, to do her temple ordinances. I have permission from a parent. Each time I request access, it asks if I am related to her, and since I'm not, this message keeps popping up, "Church temple ordinance policy requires you to be related to the person for whom you are requesting ordinances. Thank you for following Church policy." I'm not sure what to do from here. Can anyone help me out?