Why can't I register my 12 year old daughter?
We can not log on to our daughter's family search account. My husband and I both have an account and we have 2 older children with an account. When we tried to create an account for our 12 year old by entering her membership record number, it said there is already an account with that membership record number. When we tried to look up/reset her username and password, it gave the verification code for one of our other children's accounts. When we tried to create an account it said "Either the church record number or the birth date you entered is invalid." We have checked multiple sources and they are both correct. After these issues we called and talked to someone at the help number and discovered that the phone number and email associated with the account with this membership record number are not ours and never have been. Can you please help?
Best Answer
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Dear Rosilee,
Regarding: we received your question about ' registration for your twelve year young daughter,'
There are several steps for you to follow to assist you with her registration.
Please review the URL listed below, hopefully that will be successful for you.
https://www.familysearch.org/help/helpcenter/article/how-do-i-create-a-free-account-for-a-child
If you are not successful please call us at 1-866-406-1830 and one of our volunteers will be able to assist you.
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Answers
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It sounds like you hae one of those difficult issues where you will need some added support to rectify this situation. Please private message and we will try to help.
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There is a new feature that lets parents manage their children's online church accounts. This feature is discussed in the following link to a blog article:
New Feature Lets Parents Manage Children’s Online Church Accounts (churchofjesuschrist.org)
There are screenshot and instructions included in the article. We hope you will be able to find a resolution for your daughter's account.
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