what happened to my question

malich

I submitted a question about ghost parents. It now says it has been moved and is closed. What happened to it? I have received no communication about the question and the problem has not been fixed.

thank you

malich

1ByrdLady

Your question for Sarah C Parmley  K8Y2-C7M has been moved to escalation. You will be contacted by the department handling your Question.

886EZL

Malich,

Thanks for your inquiry. Your question was moved to an "escalated" queue where a special team of FamilySearch representatives who work with this kind of situation will contact you personally. Watch your envelope in the top right corner of Community to see a reply. They will probably ask you in this private area for details about your relationship to the person in question and perhaps ask for your username and helper number.

The escalated queue is a little backed up right now because of our recent transition to using Community for FamilySearch Support, so we appreciate your patience.