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Why don't I have permission?

Carole Sbordone
Carole Sbordone ✭
June 27, 2021 edited July 18, 2024 in Family Tree

When I go to look at the answer to a question, it comes up with I sign that says I don't have permission. Why is that?

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Best Answer

  • AndLinda
    AndLinda ✭✭✭✭
    June 28, 2021 Answer ✓

    Is this happening in this area of "Indexing" in the Community or elsewhere? I know that you are both signed in as you wouldn't be able to ask the question or answer the question. So I am a little confused as to the issue. My response without knowing or seeing exactly what you are both referring to would be to clear your cookies and temp files and also to maybe change the browser.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Please let me know how this goes for you both.

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Answers

  • ShelleyIversonStevens
    ShelleyIversonStevens ✭
    June 27, 2021 edited June 27, 2021

    I am having this same problem. When I click on a question to see an answer, I get an error message that says I don't have permission. Sure would like to know how to fix this so I am able to access information.

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  • ShelleyIversonStevens
    ShelleyIversonStevens ✭
    June 27, 2021

    I am having this same problem.

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  • Carole Sbordone
    Carole Sbordone ✭
    June 28, 2021

    I'm in the Q and A section of this page. I go to the indexing section. Every time I try to view the answer to a question posted by someone I get that response.

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  • Carole Sbordone
    Carole Sbordone ✭
    June 28, 2021

    And now I seem to be able to see the answers to questions. I've done nothing different! Maybe it was a glitch in the software??

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  • AndLinda
    AndLinda ✭✭✭✭
    June 28, 2021

    I am glad it is working for you now. Very strange and probably a glitch for some reason. Let me know if it happens again in the future. Thank you so much for all you do!

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  • Carole Sbordone
    Carole Sbordone ✭
    June 29, 2021

    It's happening again. :(

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  • AndLinda
    AndLinda ✭✭✭✭
    June 29, 2021

    I'll contact someone to resolve the issue. Thank you for reporting it.

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