After the Help Center update, I can no longer find My Cases. I followed, the instructions and scrolled to the bottom, but I did not see My Cases. Are they somewhere else, or is this a glitch?
With the Help Center redesign and the update over the past week the My Cases section is no longer accessible. No one in the talk about this on these boards has mentioned if it will ever be coming back.
@Mary A. Jeserick
I am just another 'lowly' User/Patron ...
You are CORRECT ...
Short Answers: 'No', there is 'Nowhere Else', to 'see' Your "Support" Cases; and, it is NOT a 'Glitch' ...
The OLD "Support" Case System seems to have been SCRAPPED ...
[ Like it or not ... ]
The "Support" Case System seems to have been incorporated INTO this "Community.FamilySearch" Forum ...
We can NO LONGER, either:
(1) "Send a [ PRIVATE ] Message"; whereby, creating a "Support" Case number, directly to "Support" of 'FamilySearch'; or
(2) even 'see' Our OWN "Support" Cases, whether ACTIVE or not.
And, from those in the "Know" ... it appears that such may NOT be RETURNING ...
Just so that you are aware ...
Along with Other Users/Patrons, I have also referenced this matter in a number of posts in this "Community.FamilySearch" Forum:
Just some ...
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I know that this does not help; but, I hope it gives you some perspective.
I have the same problem as MA Jeserick ... I can no longer find My Cases.
I followed, the instructions and scrolled to the bottom, but I did not see My Cases. Are they somewhere else, or is this a glitch? I have submitted 2 cases in the last 2 weeks and am looking to find any answers
Just for your information ...
"My Cases" [ie. Our OWN (Personal) "Support" Cases] ... can NO LONGER be, accessed; seen; and/or, viewed.
For 'all intents and purposes' ... they have GONE.
And, it appears, they may NOT be 'resurrected'.
Hopefully, 'FamilySearch' may reconsider; and, "My Cases" [ie. Our OWN (Personal) "Support" Cases] MAY, somehow, be 'resurrected', in some form or other.
Many of us STILL have ACTIVE "Support" Cases; and/or, often, REOPEN, "Support" Cases that have NOT been Finalized.
Oh I wish we could have had a little warning about this!!! I did not keep physical records of the cases I opened so will have to find other ways of resolving them. Not happy that this has happened
Hopefully, some, Users/Patrons, may still have "Copies", of the "E-mails", that "FamilySearch' sent out, regarding the "Support" Cases.
Luckily, I should still have them; and, I have NEVER "Deleted" those 'E-mails".
[ ie. "Moved" them to a special "Folder" ... ]
Unfortunately, many, Users/Patrons, may have "Deleted" (&, may NOT have even "Printed") those "E-mails".
I ONLY hope that some Users/Patrons have.
I have to agree that the redesign of the contact page is a disaster. The new page just makes it harder to get help and to notify Family Search of errors.
I recently discovered that the index for the death of Marie Boule (ID: 9ZD2-9HS; spelled Boulle in the record) is linked to the death record of a different person, but I didn't see any way to notify Family Search of this error.
The previous contact page allowed you to submit an e-mail with the pertinent details to hopefully get errors fixed. Didn't see a way to do that now.
I can understand that Family Search may be getting overwhelmed by the popularity of genealogy and the resultant large increase in the number of people trying to use the website, which is likely driving the changes, but this approach is going to be very unpopular.