Ordinances showing available on person but request button is greyed out
My unbaptized son passed away over a year ago (6/3/2020). His ordinances after now showing available, however the request buttons are greyed out.
His mother and are are divorced and she is willing to have his ordinance work done. Neither of us can figure out why I can't access Baptism/Confirmation to begin having his work done.
I have deleted my cookies, restarted my PC and logged in and out of FamilySearch several time with no change.
We have a baptism reservation at the Denver Temple on Friday of this week (6/25) and are feeling the time pressure. Please help :)