There needs to be a procedure to inform STS's of FHC Network changes
When emails are sent out to the FHC Directors that deal with Network or software/OS changes STS's need to be copied on these types of emails so we can take care of these types of changes or at least prepared to answered questions about them.
I am a Family History Centre director and have never received an email about technical changes. I usually find out about them when I call in for Family History Centre Support or when I look at tech answers here.
For instance the new Windows update - I thought my computers were still running updates - turns out I have to initiate this manually now. There is a major update that is needed for the new Portal to work when they get it online again. I have now started doing the update on my 12 computers.
I only found out about it when I phoned for another computer problem and the support mentioned that I needed the update.
Same with the missionary desktop update: I saw a post here, then called support and they downloaded the file to my computer so I could fix all the Missionary desktops.
Seems we all just find out about changes by happy accident.
It is good we have this group.3
The major purpose of this group is to provide a vehicle for providing monthly updates for policy and procedures as well as Technology changes. The Communication department seems to not be able to keep up with the changes and get them sent to the center email accounts in a timely manner.
We trust that everyone that follows or has joined this group will be able to attend the monthly zoom meetings so that all can stay up to date with the many changes that are taking place very rapidly. Also, you should know that the PowerPoint slides that play during the zoom meeting are available on the Articles and Tools spreadsheet so you can review the previous as well as the current.3
Since STS also support the computers in the FHC we should be notified of any changes made. Most of us work and this would help us a lot.1
Have you joined the Tech Support Group?
Family History Center Technical Support (North America) — FamilySearch Community
this is the most current source for information. Also join the monthly Zoom meeting as Ken Richins - NAO Support Tech Lead, suggested. There is a link to the meeting in the Tech support group. I would also suggest you look at the Articles and tools spreadsheet, link under quick links. the past power points for zoom meetings is there. A wealth of information can be gathered from these power points.0
I just tried to get into premium family history websites to check on progress and read the statement that said if you are in a center and the service is not working, please click here to go to the instructions for configuring the extension. I have no place to click.
Brother Leonard Thompson
Assistant director of the Davenport Iowa Stake FHC
The extensions will be sent through Big Fix when released in the coming weeks. You will also receive an email to the center email.0