No ordinance information that was there previosly

This is a question from SalesForce that has been waiting for a membership correction for the past month. Posting here hoping for some resolution:
John Gilbert Paki KWJV-2BN
There is no ordinance information for my father at present in the family tree. This information has been there previously, can it please be returned to the file
On investigation, I found that there are 2 membership record numbers that need to be combined. This action then should show the missing ordinances.
MRN: 0350073476527
Name: Hone Gilbert Paki
MRN: 0000078579791
Name: Hone Gilbert Paki
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John Gilbert Paki KWJV-2BN
Private message sent to guest with an update on the issue.
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