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Who can we contact at FamilySearch now that Feedback isn't working the same as previously?

Stan Radford
Stan Radford ✭
June 10, 2021 in Suggest an Idea

The film labeled as 967559, DGS 7591604, Complete probate record, volume L-M 1862-1870, is actually film 267559, Onslow County, NC, volume 99, 1908. The film has the same error on Ancestry.com in the Iowa, U.S., Wills and Probate Records, 1758-1997, for the same volume. 

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New · Last Updated June 10, 2021

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  • Brett .
    Brett . ✭✭✭✭✭
    June 11, 2021

    @Stan Radford

    Stan

    I am just another 'lowly' User/Patron

    As an aside ...

    FYI

    THIS is NOW a form of "Feedback" for 'FamilySearch'.

    This replaces, both,

    (1) the last version of "Ideas" on the previous Platform of the "Community.FamilySearch" Forum; and,

    (2) the (even) OLD 'FamilySearch' ("GetSatisfaction") 'Feedback' Forum.

    So, you have posted in the RIGHT place.

    I hope this helps.

    Brett

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    June 12, 2021

    Sounds like we need Report a Bug in the right sidebar here.

    It would also help to have a list on the research wiki of record collections with known cataloging or indexing errors, where we could check before reporting that, eg, a certain set of records for Maine is being returned in searches for Montana.

    0
  • MaureenE123
    MaureenE123 ✭✭✭✭
    June 12, 2021

    Help Centre Article Id: 1482 "One of the historical records has an incorrect title"

    https://www.familysearch.org/help/helpcenter/article/one-of-the-historical-records-has-an-incorrect-title

    Steps

    1. Sign in to FamilySearch .
    2. In the upper right corner, click the question mark icon.
    3. Click Contact Us.
    4. Scroll to Send a Message, and complete the message form. Include the title of the collection, and explain what we need to correct.
    5. Click Send Message.

    Although the word Support is not mentioned, this is in fact sending a message to FamilySearch Support.

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