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How do we get the Temple icon to show?

poloamelodylani2
poloamelodylani2 ✭
May 24, 2021 edited August 6, 2021 in Temple

A sister I help, cannot view the ordinances for her ancestors because the Temple icon on her menu does not show. I am guessing that there may be an issue with her membership number because when we created her account, we received the error message that no such membership number existed. Yet this is the number on her Temple recommend. She is elderly and wants to be sealed to her parents. What can we do to get the temple icon to appear on her menu?

0

Best Answers

  • 886EZL
    886EZL ✭✭✭
    May 24, 2021 Answer ✓

    1) One solution may be that she has turned off her "Show Temple Information" option in Settings/Account.

    Have her sign in to her FamilySearch account. Click the name in the top right corner. Click Settings. On the Account page scroll to the bottom. Make sure the the Show Temple Information box is checked.


    2) If her Church Member Number is incorrect on her account or not added, she will need to add it. She may need to call FamilySearch Support at 1-866-406-1830. The missionary agents who answer the phone will transfer her to the team that can help her.

    I will send you a private message asking for your friend's username or other information so we can check on her account status for you.

    2
  • Brett .
    Brett . ✭✭✭✭✭
    May 24, 2021 Answer ✓

    @poloamelodylani2

    FYI

    'Yes', it 'sounds' like there is NO (Church) Membership Number associated with that Sisters' 'FamilySearch' Account.

    I have two (x2) suggestions:

    (1)  FIRSTLY ...

    Go to the "Church" Website [ https://www.churchofjesuschrist.org/ ] ...

    'See' if the Sister can "Log into" the "Church" Website.

    IF, the Sister can "Log into" the "Church" Website; THEN, the Sister SHOULD be able to access "Family Tree" of 'FamilySearch' from there, to get the "Temple" 'Tab' displayed; and, as such, that SHOULD have the Sisters' (Church) Membership Number associated.

    (2)  SECONDLY ...

    Especially, if the FIRST suggestion does not work ...

    You WILL need to get in contact (via the Telephone) with "Support" of "FamilySearch' ...

    But, that said, "Support" of "FamilySearch', may NOT be able to help; and, so REDIRECT the call to the "Global Service Centre", for assistance.

    Now ...

    IF, a SECOND 'FamilySearch' Account has been "Created"; THEN, either, "Support" of "FamilySearch'; OR, "Global Service Centre" will NEED to rectify that [ie. "Merge" the two (x2) accounts].

    Plus ...

    Make certain, that you stay with the Sister, through the whole (Telephone) process, you may need to act as a 'go-between', between, the Sister; and, "Support" of "FamilySearch'; OR, "Global Service Centre".

    More often than not such is the case ...

    I hope this helps.

    Brett

    1

Answers

  • poloamelodylani2
    poloamelodylani2 ✭
    May 25, 2021

    Thank you very much Brett. Following your advice.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 25, 2021

    😀

    0
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