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Where to Post Community Problems and Ideas

Caleb LoveCaleb Love admin
edited March 19 in Community Hub

If you are noticing problems inside the community post them in the "How to Use FamilySearch Community" category.

If you have feedback or ideas for improving the community post them at the link below. You can also vote on other ideas. Voting and commenting on other's ideas also helps us identify what the general community is looking for, so regardless of whether or not you have an idea, you may want to check it out.

We appreciate your help and your patience as we continue to improve the FamilySearch community experience.


  • JeffWisemanJeffWiseman ✭✭
    edited March 20

    For what it is worth, this comes across to me as quite unintuitive. If something is broken in how the community works, would you not want to report it to a a category that is intended for how to "improve" the community (i.e., how to fix it in this case)?

    The "How to Use" category would be where people go to learn how to use the community based on how it currently works. IMHO fixing bugs would always be considered an "improvement".

    Perhaps the "FamilySearch Community" category should be renamed to "How to IMPROVE FamilySearch Community" in order to more clearly delineate it's purposes in the exact same way that the "How to USE FamilySearch Community" category does. As it is right now it seems quite ambiguous.

  • I tend to agree with Jeff.

    I have been posting problems in IDEAS - where most everyone has told me is the best place to post bugs/flaws.

    How to Use - is How to use . . .

  • I was signed up for and received digests from FS Community and also received the daily German Community e-mails. For some unknown reason, this all stopped last week and I am no longer receiving anything. Please allow me to know if the FS Community has ceased being.

  • yeh - all sorts of issues like this that Mary reported . . . where to even begin reporting so many issues . . .

    seems to be competing with the crisis at the Texas border.

  • What was wrong with the old community format

    I cannot find anything here & I suspect by the lack of posts in the groups I use many others are having problems

    OH well it was interesting but will not bother coming back here

  • Hello Lynda,

    I understand. It isn't very intuitive. We were so used to our last Community and how it flowed, we are at a loss here sometimes.

    Let me know what you are having trouble with and I will try to help.

    Thank you,


  • Where is the "How to Use Family Search Community" category? I can't find it in Q and A or in Ideas.

  • I dont think there is one for reasons not exactly clear - but there is a section in the IDEAS area.

    GROUPS, Q/A, IDEAS . . . seems to be some overlap between them all - and people end up jumping all over.

  • I applied to host a group for my internship in what I guess was the time you were changing the interface. It got lost in the translation. I tried again on March 25th 2021. I finished the application and it said somebody would get in touch with me. Five days later no communication. That is when I learned that FamilySearch help does not help with community problems. I kept going in do loops. Who do I contact? I am not trying to yell here, but I am really frustrated.

  • Oh dear.

    I'm so sorry. The new interface isn't easy and it is still being created and integrated with the old platform.

    I believe the new platform is not creating new groups just now.

    Please send me the link where you applied and I will see what I can do.

    Thank you,

    Anitra, Group Leader

  • Hello, I see that you posted this question in the How to Use FamilySearch Community.

    That is the place I would post your question.

    I see there is no answer.

    What kind of Group are you wanting to begin?

    You can begin an Indexing group. Sign onto On the upper bar, on the left is Indexing. You can get started there.

    I think that forming new Groups is on a hold, pending the complete transfer of the old groups.

    Good luck.


  • What I am doing is in Wisconsin. I am starting with Adams County and putting everybody who was on the 1910 Census in Adams county into the family tree. This is a project for volunteers because there are many aspects to this task. This was my project for my internship.

    Debbie Simms

  • The Community is going through a transition phase - and at the moment new groups are not being created. Im not sure when that will change.

    But as to your project - have you considered various collaborative tools - such as Google docs, Microsoft Teams, Zoom and more?

    what are some of the things that you are expecting a Community Group to be able to do for you?

  • SimmsD2SimmsD2
    edited April 7


    I have Google Docs and I can do Zoom. My internship was with BYU Record Linking labs. And my supervisor has come up with different ways to do family history. He has taught me well. I have Google docs with names and hints for the 1910 census in Adams County. There was over 8000 people in Adams County Wisconsin in 1910. I have a Google doc that goes city by city and alphabetically in 1910 and we look to see if all the A*s etc. in like Friendship, Wisconsin are on a family tree, if they are not, we add them. These are some examples. We need all hands on deck. When we get done with Adams County we will select another county in Wisconsin. I am also setting up Relative Finder groups.

  • I got here through the Home page>scroll down to Community Hub and see the posts, then I had to click on the post from Caleb Love that tells us to go to the "How to Use FamilySearch Community." (That was quite a hunt!)

    Now that I am here I would like to ask...How do we get here easily? There should be a very obvious link on the Community Home page for "How to Use FamilySearch Community." As a FamilySearch Support Missionary, we get questions about the Community and we are supposed to direct the patrons to the Community to ask their questions about the Community. If the missionaries and the patrons can't even find the right place to ask the right questions in the right categories, then obviously a button is needed right at the top of the Home page. Or, under Q&A there should be a category for Questions about Community. Thank you.

  • I agree with @JeanNewell1 ,

    Getting around is not intuitive. Some of us need it to be.

    Thank you,


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