Account Error

Wanda Eskue

I have tried but I cannot get into my account. I keep requesting password help, but instead I keep getting emails with my user name. My user name is XXXXXXXX. How can I get actual help with my password?

NidaFL

When requesting a password reset, using your email as a recovery option, when the email arrives, click on your user name, and the option to create a new password will open up.

Passwords must be between 8 and 128 characters, and have at least one number and or one letter. It can not contain any part of your name, and is case sensitive.

Brett .

@Wanda Eskue

.FYI

Here are some "Knowledge Articles in 'FamilySearch':

I forgot my FamilySearch password or username

https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

How do I resend the verification code?

https://www.familysearch.org/help/helpcenter/article/how-do-i-resend-the-verification-code

How do I resend the verification email?

https://www.familysearch.org/help/helpcenter/article/how-do-i-resend-the-verification-email

I hope these help.

Brett

ps: IF, not; THEN, please advise in this post of yours

GilbertStaepels1

Check your spam folder if the recovery e-mail does not appear in your in-box. Alternatively, you may try to use a mobile phone to recover your password.