Cannot Login Using My iPhone
Yesterday I attempted to use the app on my iPhone 8 to access FamilySearch. It asked for my password, which should be the same as my church membership password. Right? I was unable to login. However, I tried other passwords and none of them worked either. Finally, after being totally frustrated, I clicked the Don't remember password icon. Then I changed it and that one isn't working either. Help me please. Thank you.
Answers
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Hello Wanda, Thank you.
I looked in the Help Feature which is at the bottom of the Home Page.
It gave me this.
FamilySearch does not support any mobile apps for Windows.
For further support with mobile apps, refer to the help feature within the mobile app.
However, I have had good results with downloading the app again, to catch any updates. You can go to where you download apps for your phone and then search for the Family Tree app. Hopefully the new download will pick up one of the passwords. :) ?
Let us know if this is helpful.
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Anitra
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