No mouse input accepted on images

LegacyUser

Juli said: I first noticed this on index corrections (https://getsatisfaction.com/familysea...), but discovered last night and today that it extends to Memories: it's impossible to correctly tag group photographs unless you use a touch-screen device. The system does not react at all to any type of mouse input on the image.

There has been no response to my previous topic. Does anybody at FS even realize that there is a problem?

LegacyUser

Logan Allred said: I just tagged some images using Firefox and Chrome, both using a mouse, no touchscreen.
So clearly this is some kind of problem, but it does not appear to be widespread. I will look at a few things and see if I see any obvious errors, but we may need to get more information to help diagnose the specific problem.

LegacyUser

Logan Allred said: I did see a few errors that might be related, but it isn't clear. I have left a message with those in charge of this to do a bit of investigation. We'll see what we can find.
Any information about browsers/OS and URLs/pages and dates/times when you see the problems, might help them narrow down the sea of logging data to find issues.
Also trying in incognito/private mode and seeing if any ad or privacy blockers are active, sometimes they block/break certain actions.

LegacyUser

Juli said: Windows 10, same symptoms in Firefox, pre-Chrome Edge, and Chrome-clone Edge. Browser settings (incognito mode etc.) make no difference whatsoever.

LegacyUser

Juli said: Both index corrections and memories tagging accept mouse input just fine on my sister's computer. It's running exactly the same operating system and browser as mine. She pointed out the one salient difference: mine has a touchscreen. (Not a feature I necessarily wanted, but one should not look a gift horse in the mouth.) I've turned the touchpad permanently off on all laptops I've owned, because all they ever do is make my cursor do Bad Things; do I need to figure out how to do likewise with the touchscreen?

LegacyUser

Logan Allred said: I see, because your has a touchscreen (even though you are not using it), it interferes with the mouse functionality. I'll see if there's something we can do to help with that.

LegacyUser

Beth Ann Wiseman said: This should be fixed now. The issue was seen for machines with touch screens and happened with all browsers. Please post back if you see otherwise.

LegacyUser

Juli said: Memories tagging now works, but index corrections still do not.

LegacyUser

Beth Ann Wiseman said: Can you give me steps to reproduce the index corrections issue? It seems to be working for me on my touch screens that were failing previously.

LegacyUser

Jeff Wiseman said: Beth, here you go.

Pearl Harrison LYCM-3XL, the first Ohio County Marriages source attached to that record (although the other one is also busted too since it has the schizophrenic ark type persistent URLs that have corrupted the citation. The Birth date is obviously screwed up as it is 87 years AFTER he was married. It should be 5 June 1894 based on the actual image.

See if you can fix it (and see if you can highlight the birth information area on the source image when the time comes).

LegacyUser

Jeff Wiseman said: I do not have a touchscreen on my iMac using Safari and I still have the issue. See my comment to Beth below.

LegacyUser

Jeff Wiseman said: Oops. Sorry Juli. My comment is on a significant and persistent problem I've been having with correcting indexes where my mouse doesn't seem to be always working, but it may not be the same problem as what you specifically raised in this topic.

LegacyUser

Logan Allred said: I was able to change the Birth Date for the person and the spouse using both Firefox and Chrome on Mac using my trackpad. Once I entered the standardized date and clicked the Highlight button it did let me select a region. It however did not save the highlighted region correctly, instead highlighting most of the document when I come back to view, instead of the small region I selected.

LegacyUser

Logan Allred said: So there must be a separate issue that you are experiencing separate from the touchscreen issue.
When you try to draw the highlight after clicking the Highlight button, what happens when you use your mouse? Does it just drag the image around, or does it do nothing? If you double-click what does it do?

LegacyUser

Juli said: This error appears to be fixed now. Thank you!

LegacyUser

Jeff Wiseman said: If I do a New Edit on that screen (i.e., for Alice's data change), I get grab corners on the selection area that you already put in. So I moved them in to cover Alice's age info, added the Reason and a note then saved it. I could not even do a save before (I guess it's because I couldn't get through the highlite parts and so it considered things incomplete or something). But now this is what I get:



Also notice that although the changes by both of us is showing in the Edit history, that information is missing on the source page:



I can only assume that this is because the first one above is the history of changes to the index source, and the second one is to the history of the citation to that index. Again, calling them both "sources" really confuses things.

Also If you view the original document image, only the birth information for Peal is shown highlighted. That which was attempted to be saved twice for the spouse Alice is missing.

Also notice that the changes made to the index date from the 1st attached source that you made:
https://familysearch.org/ark:/61903/1...
are duplicated in the second source with the screwed up ark URLs:
https://familysearch.org/ark:/61903/1...
But I believe that is a different issue (the Contents of citations being corrupted):
https://getsatisfaction.com/familysea...
There seem to be three or four problems all related here somehow.

Again Using Safari in iMac with macOS Sierra.

LegacyUser

Jeff Wiseman said: Tried this again on another similar record only using Firefox this time (Edward Wayne O'Bryant KVGC-47D). As I suspected, if you don't create a highlight or at least mark it as not possible, clicking the Save button does exactly the same thing as I saw before in Safari. HOWEVER, in SAFARI you cannot ever see the Highlight button or the "not possible" check box. So everything in the red box in the following image are completely missing when using Safari:



I Get the same result as you in Firefox. The highlighting is confused between the areas of the image for each of the dates.

Because you are not even given the highlight button or "not possible" checkbox in Safari, it is IMPOSSIBLE to make any change whatsoever because you can't enter the mandatory second step information. And since that area doesn't even show, the error message that is normally displayed IN THAT SAME AREA explaining why you are being blocked cannot be seen either.

The exact some view from Safari starting a new edit looks like:



So the mouse is working but the tool is not presenting all of the control buttons properly, and then it is not handling the highlighting functions correctly at all.

LegacyUser

Jeff Wiseman said: Yes, and my issues are different and still broken pretty bad

LegacyUser

Jeff Wiseman said: Logan,

The original subject of this topic has been resolved. However, the issues of Browser problem in adjusting index data and the broken highlighting have not. Is this topic thread ok to continue this different set of issues, or should I start another Topic?