We have 3 Windows 10 computers replacing eight 9020's. Based on the previous 9010 question, I assum
etc., please advise. I don't want to waste resources, but I don't want to violate any rules, laws, licensing agreements, etc. I'm just trying to do the best I can for my FHC. Thanks.
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When @Brett . "tagged" your question to this group, it then was added to the FHC tech support (North America) group as well. Now all replies in either group will be cross-posted to both groups (sometimes a good thing, sometimes not so). Group administrators can always delete what doesn't need to remain, however. I'm choosing to reply to the original post instead of the added one you posted in the tech support group in case others associated with family history centers are not in North America - they can then contact their own regional tech support people by phone as suggested below. And of course anyone else reading the post in North America can do the same.
I learned last week that there were a number of problems with the updates a week ago (I was given numbers that probably don't need to be repeated here 😁). Any time there are huge number of computers involved, there are bound to be issues with some. As the lead tech support person in the North America tech support group has posted several times in response to other questions asked about upgrades, disposal, and the "everything turned on all week" event, I'd suggest calling FHC tech support. They have an inventory of what computers you've got, and can also get you to a tech support missionary who's specifically able to discuss your particular circumstances as needed.
Trying to address each individual circumstance in a forum like this (regardless of whether it's the tech support or general questions group) would be very cumbersome and time consuming with the back-and-forth questions likely to come up in the process. Having a support person on the phone with you, addressing the specifics of your situation (which model numbers, age, technical issues, etc.) will allow immediate feedback and opportunity for clarification. Those folks are exceptionally helpful - I know, I've used them multiple times recently with some issues we ran into in our FHC, and they even discovered a problem with one computer that was not immediately apparent to use locally.
--Chris
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For those associated with a family history center, there is a specific, private group for FHC Tech Support (North America). Whether there are others for other regions around the world, I don't know. But questions like these are best addressed on an individual basis to the telephone support number for FHC support.
--Chris
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@charlesjosephgreen1 charlesjosephgreen1 Changes to computers furnished to Family History Centers (FHCs) by the Church should never be made without direct and explicit permission from FamilySearch Support (tech support). There are also specific software bundles supplied as part of the original installation of those computers that should ONLY be updated by the automated updates through the FamilySearch Portal - not manually by anyone at our end. All computers sent to FHCs by the Church come with specific license and contractual obligations that must to be honored/followed. Even the deactivation and disposal of older, outdated computers is very specifically directed by Church policies based in part on those license and contractual obligations.
Those responsible for operation of FHCs (at least in North America) should routinely monitor the FHC Technical Support (North America) Community group. It's not shown in the listings of the Community search page because it's a "Private" group, but any FHC leader or stake tech support specialist can gain access by contacting FamilySearch Support by phone and they can assist in joining that group. It has a wealth of information for those responsible for proper care and maintenance of the FHC computers and other equipment, and is moderated by senior FamilySearch tech support people. As a FHC leader, I would not be without it!
--Chris
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instead of posting to this general group
I think posts on this topic should be to something like
@All Temple & Family History Consultants group
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I'm sorry. I didn't realize that I had posted to the wrong spot. I read the question in the Tech Support digest and at the bottom, it had an "ask a question" box so I thought I was in the right place. I'll try logging in to the Tech Support group and ask the question there. Thanks.
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@Lorraine Sandeen
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Lorraine
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You did not advise where your "Family History Centre" is located ...
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As such, just in case your "Family History Centre" is located "North America" ...
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I am "Tagging" this (General) 'Question' of yours, to the 'Group' being "FHC Technical Support (North America)", which is a "Private" group, in this "Community.FamilySearch" Forum; so that, the members of that group can answer/assist you.
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IF, you are Responsible for your "Family History Centre"; and, your "Centre" is located "North America"; THEN, you can "Request" to "Join" that 'Group'.
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Brett
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@FHC Technical Support (North America)
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Thanks for your help. I am located in Ocala Florida and was responding to the weekly digest sent out by the Tech Support group. I logged on to the Tech Support Community and re-sent my question. Take care.
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😀
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You might want to consider simply converting the old PC's to Chromebooks. There are fairly simple on line instructions telling you how to do this. I would check with tech support first, but that would allow you to use the old hardware. There is very little that you can't do on a Chromebook these days family history wise.
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