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i try to use the planner but it seems its not working on my account.i try a lot of members on the st

carlitofloresagapito1
carlitofloresagapito1 ✭
October 4, 2020 edited February 12, 2021 in FamilySearch Account
i try to use the planner but it seems its not working on my account.i try a lot of members on the stake and ward using there birthday and record number but it failed .on the screen shows that there's an error on the data i input.
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Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    October 4, 2020 Answer ✓

    @carlitofloresagapito1 carlitofloresagapito1​ 

    .

    FYI

    .

    Firstly ...

    .

    Just to be clear ...

    .

    It is the "Helper Number" of the User/Patron that is required

    [ be-it, a Member of the Church; or, a non-member, makes NO difference ]

    'record number' was a little too unclear.

    .

    Where do I find my helper number?

    https://www.familysearch.org/help/helpcenter/article/where-do-i-find-my-helper-number

    .

    Secondly ...

    .

    You also have the option(s) to try adding them to your "(Consultant) PLANNER" via:

    .

    (1) "Username"; and, "Helper Number"; or,

    (2) "Invite" ... [ Which just takes a little longer ... waiting for them to "Accept" ]

    .

    Have you tried either of those?

    .

    Sometimes, I have had problems/issues with one; and, I just try one of the others.

    .

    Just my thoughts.

    .

    I hope this helps.

    .

    Brett

    .

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