No Results returned when I know there are records
For the past few weeks I've been getting "No Results" on searches when I know the data should exist. In many cases there are familysearch citations on Ancestry but when I do a search nothing comes up.
Occasionally going Incognito will solve this but lately nothing does. Even when I pare the search down to just the name - nothing comes up! Am I doing something wrong? I've used familysearch.org for many years and have not had this problem.
Answers
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There have been recent issues of certain DGS/films being miscategorized. For example, some censuses have accidentally moved to a category other than the Census category. Also, some record sets are not showing up in the correct geographic location
The problem can cause a search to fail because the search mechanism doesn't find the record where it should be.
Engineers are aware and are working on the problem.
You may want to make a report using the Records Issue form described here:
Direct link to the form:
https://forms.monday.com/forms/b2bab1e388c382c1ea229e6391abe7a3?r=use12
