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A friend asked why her quick name review is not correctly reported?

Salote Kioa-Latu
Salote Kioa-Latu ✭
September 28 in Get Involved

She asked me the question and I have no answer. She said she waited for a day to see if it updates, she waited a week, a month, nothing update. She said she stopped reviewing till her numbers are updated. It's been 3 months and her contribution still the same number. Does anyone experience this issue?

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Answers

  • MandyShaw1
    MandyShaw1 ✭✭✭✭✭
    September 28

    @dancingintherain can you help please

    1
  • dancingintherain
    dancingintherain ✭✭✭
    September 28 edited September 28

    @Salote Kioa-Latu

    I am assuming that when you asked "why her names aren't being reported" that you are referring to the Names Reviewed. I just did a test run on this feature and it is definitely working. If your friend's Names Reviewed number is not updating she might try deleting her cookies on FamilySearch.

    Screenshot 2026-09-28 at 9.02.43 AM.jpeg

    Here is a help article on deleting cookies on FamilySearch : https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    2
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