Why can't I get logged in? It works and then it shuts me out!
Why can't I get logged in when I need access? It's very frustrating.
Answers
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@Nancy Oien
Are you using a VPN? If you are, try disconnecting from the VPN.
Have you tried a different browser or deleting your FamilySearch Cookies in your preferred browser?
https://www.familysearch.org/en/cookies
Are you using one of the recommended browsers, and is your browser up to date?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible2 -
I would also try using your browser's incognito or private mode, often accessible via right-clicking (on Windows) the menu option. That opens up a session that has no connection to saved cookies, etc, but also does not save anything on closing. So you'll have to enter in your information to log in.
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Also, although it might be a stressful thing to have to consider, do you have an anti-virus running, or are you familiar with the native anti-virus/anti-malware on your Operating System? If nothing was detected and it seems to be running correctly, it might be a good idea to download MalwareBytes or TrendMicro Housecall, just to run them and get another view of your system, to make sure nothing is interfering with your computer.
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