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Cemetery Search - Map View: Error message "There was an error loading the map"

JulianBrown38
JulianBrown38 ✭✭✭✭
September 4 in Family Tree

When I open the cemetery search page and click the TRY IT button under the "Explore the Map" caption near the bottom of the page, the map is displayed briefly at my location, the list of cemeteries is populated, but within a couple of seconds, the map disappears and is replaced with a message "There was an error loading the map". I can click the List View button that is still visible and the list view is displayed. When I click the Map View button that is visible at that point, the error occurs again.

I am using Windows 11 with Chrome, Firefox and Edge browsers, all up-to-date. The same behaviour occurs on my Android phone using the Chrome browser.

Tagged:
  • map
  • Cemetery Search
2

Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    September 4

    I confirm the same results.

    I just reported using the Feedback button.

    2
  • NyxNyx
    NyxNyx ✭✭✭✭
    September 4

    I also had the same results and reported it using Feedback.

    Step 1:
    https://www.familysearch.org/en/cemeteries/

    Step 2:
    Scroll down to "Explore the Map" and press the bright pink button stating "Try It"

    0
  • betsy123
    betsy123 mod
    September 4

    @JulianBrown38 @Áine.ní.Donnghaile @Nyx773

    Thank you for reporting this issue.   We were able to recreate it, and have forwarded it on for further review.   Please be patient, this may take some time.     

    2
  • JulianBrown38
    JulianBrown38 ✭✭✭✭
    September 15

    @Áine.ní.Donnghaile, @Nyx773, @betsy123 The map appears to be back again. Thanks.

    1
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