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Community notification miscounts "new comments", misdirects "new discussions"

JulianBrown38
JulianBrown38 ✭✭✭✭
August 17 in General Questions

Yesterday, I subscribed to all four notification categories in the Source-Centric Person Page group. Today, I received two notifications from that group:

image.png

Now, when I click either of those notifications, I get taken to the same discussion. I have two questions about the community platform's behaviour, one related to each of the notifications.

  • The discussion in question has only two posts, the original post and one comment by another contributor. Where did the number 13 in the notification come from?
  • Why did the second notification take me to one specific discussion? I think the the appropriate target would be the group's home page, e.g. https://community.familysearch.org/en/group/discussions/351-source-centric-person-page. This lists the discussions with the most recently updated at the top.
image.png 31.1K
Tagged:
  • notifications
  • Community Platform
2

Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    August 17

    Yes, I've been reporting this problem for some weeks. I regularly receive notifications from threads that have been long closed.

    3
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    August 17

    For example:

    https://community.familysearch.org/en/discussion/190234/community-notifications-issues
    2
  • Nyx773
    Nyx773 ✭✭✭✭
    August 17 edited August 17

    @Áine.ní.Donnghaile What you are experiencing is different than what @JulianBrown38 is reporting.

    What has been happening to me for a long time is if:
    — I have no unread dots from my notification bell list, either by clicking on individual notifications or by clicking "Mark All Read", or
    — I have clicked on all the posts for a particular Group,
    then my notification list becomes random links for my Groups notifications:

    Screenshot 2026-08-17 at 12.46.55 PM.png

    In the above example, when I click on "3 new discussions in Atlantic States Research", I am not taken to the group's main page. Instead, I am taken to a random post in that group.

    Same thing happens with the if I click on "14 new discussions in Source-Centric Person Page" and the random post I am taken to was posted by the user who's profile image is seen on my list.

    In all cases, the random post is usually not the most recent post.

    Plus, it is inconsistent: Why is the post "Unable to add a source…" viewable instead of being lumped together with the Source-Centric notification?

    EDIT to update because a new post just came in:

    Screenshot 2026-08-17 at 1.04.14 PM.png

    After clicking on that new post, my notification bell list now looks like the following.
    Note: the profile image seen with the "Source-Centric" group notification is not for the most recent user who posted:

    Screenshot 2026-08-17 at 1.07.14 PM.png
    Screenshot 2026-08-17 at 12.46.55 PM.png 103.6K
    Screenshot 2026-08-17 at 1.04.14 PM.png 152.8K
    Screenshot 2026-08-17 at 1.07.14 PM.png 109.2K
    1
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