App won't let me log in
I downloaded the Get Involved app onto my phone, but when I try to click on any method to log in, it says I don't have a supported browser on my phone. I checked the supported browsers and I have 2 of them on my phone. I do not have any issue signing into the Family Tree app. What is going on?
Answers
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@Rachel Mae Schneider I have just installed the Get Involved app (version 1.5.5) on my Android phone and I don't have a problem logging in. Is your phone Android or Apple? What is the version of the app? Has the app ever worked for you?
I noticed that there is a review posted in the Google Play Store about 2 days ago relating to the Family Tree app. The user was experiencing a different issue on that app related to logging in, but there is a response there from FamilySearch. They invited the user to contact FamilySearch and provided an email address (it is Android-specific). If you have an Android phone and the problem persists, you might be able to get some help there.
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I was having the same problem (same error message) as @Rachel Mae Schneider but removing and re-installing the app seems to have resolved it (signed in successfully via Google). Now on version 1.5.5 on Android.
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Uninstalling and reinstalling did not help, but I found the email address mentioned and sent them an email. Hopefully they'll be able to help me, thanks.
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