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Unable to access Find a Grave Record

IdahoSusieQ
IdahoSusieQ ✭✭
July 18 edited July 19 in Search

I can access almost all Find A Grave records. but there are a few that I can not. For example

https://www.familysearch.org/en/search/linker?ark=%2Fark%3A%2F61903%2F1%3A1%3A6NL8-9RP5&id=KJ4B-GFH&hinting=%2Ftree%2Fperson%2Fdetails%2FKJ4B-GFH

This record is a record hint for Lucille Coleman KJ4B-GFH. When I click on the hint it comes up with the message -

We're unable to show this record.

This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies.

Is this a known issue that is being worked on?

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Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    July 18

    @IdahoSusieQ

    This is current documented issue, and Engineers are aware and working on it.

    See:

    https://community.familysearch.org/en/discussion/comment/632604#Comment_632604
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  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭✭✭
    July 18

    @IdahoSusieQ While engineers are working on the Findagrave hints,and if you're using a laptop PC you can go to Find A Grave on Google and open your own free Find-a-Grave account then you can research Lucille Coleman KJ4B-GFH. This method takes a couple of extra steps and opening a separate tab on your PC, but to me, it's well worth your time — Happy hunting!

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  • Nyx773
    Nyx773 ✭✭✭✭
    July 18 edited July 18

    @maryellenstevensbarnes1
    No account is needed to search and view memorials on Find a Grave. Anyone of any age and any sensitivity can read all text and see all images (which is one of the reasons I am vehemently opposed to attaching death certificates or sensational news articles to memorials - but that is a rant for another time and place).

    An account is only needed to actively utilize the features, e.g. communicating with the memorial managers, becoming a manager, leaving a flower, uploading photos, requesting photos, creating a virtual cemetery (a misnomer for a bookmark folder), etc.

    Find a Grave can be accessed on phones and tablets through any web browser or via their app.

    Until the bug is fixed, the affected FamilySearch sources for Find a Grave cannot be verified before attaching to profiles.

    1
  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭✭✭
    July 19

    @Nyx773 Sorry, I was only trying to suggest the benefits of having a Find-a-grave account as a work-around to verify FamilySearch sources while the bug is still at work- not everyone especially FS newbies/youth knows about Findagrave - and you're right, I don't always explain myself very well in spite of my good intentions!

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  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭✭✭
    July 19
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  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭✭✭
    July 19 edited July 19

    @IdahoSusieQ Today I found lots family information on Find-A-Grave for your Lucille Coleman KJ4B-GFH. There's also several documents on Ancestry that might interest you. Thank you for bringing her to my attention as she was the wife of my 10th cousin, on my dad's side. I will be following this line, if you'd care to talk please send me a Chat using the email icon. Thanks again, Mary

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