Affiliate access issues
I work at an affiliate library and have found that some images I once could access on our computers or wifi are now restricted on my library network. However, I can access them on my smart phone on my data plan or on our wifi networkj A customer tried on his own laptop to access the same records on our wifi and was blocked. I thoguht it might be an IP issue, but why can I access the records on my phone's data plan and have no restriitons? It's puzzling.
Answers
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@Nicole Patterson_198
I'm not an employee at an Affiliate, but I am a very frequent user of my local Affiliate, accessing limited-access records. The same happened at my Affiliate last year, and it took several months to return to normal. I could access the FS limited-access records from a library computer, but not from my laptop or my Android tablet.
You'll find diagnostic instructions at https://www.familysearch.org/en/locations/affiliates/support/ You may need to involve your Information Technology department.Best of luck.
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