The "My Heritage Library Edition" in not opening.

DEBassett570314

The "My Heritage Library Edition" in not opening in the FamilySearch Center portal. All you get is a page that says "Unsupported action data".

All other websites on the portal are working just fine.

Any ideas as to why?

Melanie JF

I would like to know also.

sc woz

@DEBassett570314 You might try

FamilySearch Center Support:
Phone: 866‑406‑1830 (choose option 5)

Email: nasupport@familysearch.org

MaureenE123

@Melanie JF

This is probably a problem with MyHeritage, as today I received an email from my local genealogy Society (in Australia), of which I am a member, saying "We are currently experiencing issues with our MyHeritage Library Edition service, both in the Library and with members who are using the resource from home as part of their membership.

The issue presents a dialog box when attempting to search which reads 'You've reached the maximum daily usage limit for this feature'. To our knowledge, there has never been any such limitation on this service.

We have reported the issue to our third-party service provider and they're working on a resolution."

If you are FS Center staff you would need to contact FS Center Support as given in the post above.

shecorwe

@Melanie JF @MaureenE123 @DEBassett570314

Friends, we have been asked by those managing the My Heritage Lab to request that you please use
the Feedback button on the lab page to report what you are seeing or experiencing. They would greatly appreciate your thoughts and suggestions. Here is the link back to the page: https://www.familysearch.org/en/access/myheritage/matches 

Thank you so much for testing the product and helping us to better serve you.

Áine.ní.Donnghaile

@shecorwe This thread is not about MyHeritage matches on FamilySearch. This is a completely different issue.

@Melanie JF The Library Edition of MyHeritage has not functioned at my FSC on my last several visits over the past 4-5 weeks.
It is also down at my local public library.

Edit to add: I just checked with some friends who run the MH Users Group on another platform. The problem may be wider than just MH Library Edition.