Unable to add a person or add Alternate Name

ElaineBessen

Started about an hour or so ago. Just getting this when I try to add a person to the tree.

Also getting this whenever I try to add an Alternate Name which started about the same time as the above issue.

sc woz

@ElaineBessen

I have sent this to the engineers

jaredallenjohnson1

I am also getting the same errors. Another thing with this. Whenever I try to change an alternative name type it also is erroring with the same error(ex If I try to change Also Known as to married name then it will error and not update).

ElaineBessen

Both issues seem to have cleared up for now….thanks!

Áine.ní.Donnghaile

@ElaineBessen
We often see short-term glitches on Mondays. Maintenance often takes place late Sunday through Monday morning. Sometimes it takes time for the system to settle down as the maintenance filters through.

davidleelambert

Wee hours Tuesday morning, June 23rd: I'm still getting an error trying to add an alternate name to any profile.

weejack48

Unable to add a new person for the past hour - Tuesday 23rd now 10am uk

TamarLichtman

I'm still having this issue, it's been 2.5 hours now.

JulianBrown38

I have a similar problem adding an unconnected person (because I couldn't add him as a child). It stalls like this:

Ray Molver

I am currently having this same problem here in South Africa?
Been experiencing this since early this morning!

Paul W

Hasn't cleared up for me, either. Just tried adding an Alternate Name two minutes ago and got "Save failed". A real pain, because, yesterday, I found a whole family who changed their surname after arriving in the U.S. from England and had hoped to clear up the confusion this caused, before moving on to my "next project" later today!

Áine.ní.Donnghaile

I just added an alternate name with no problem. US, Eastern zone, Windows 11, Chrome.

I also added a spouse for the same profile without problems.

@Paul W If you want me to make some additions for you, drop me a PM.

sc woz

Per the engineers, the problem should be corrected. Thank you for your patience.

Paul W

@Áine.ní.Donnghaile

Thank you for your kind offer, but as @sc woz (thanks to you, too!) suggests, the engineers seem to have fixed this (a few hours ago), enabling me to start adding their alternate names to the family members concerned.