I can not access to my account i always do this get involved

System

This discussion was created from comments split from: Quick Name Review.

Carmelina Yanson

I can not access to my account i always do this get involved

dancingintherain

@Carmelina Yanson What is happening when you try to sign in? Common troubles signing in to FamilySearch can include issues with your browser or your account. Here are some troubleshooting steps to try:

1. Clear Cache and Cookies: https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
2. Check your internet Connection: Make sure it is stable.
3. Update your browser: Make sure you are using a supported, up-to-date browser like Chrome or Firefox.
4. Restart your Device: Sometimes a simple restart can fix the problem.
5. Use Alternative Sign-In Options: https://www.familysearch.org/en/help/helpcenter/article/what-are-my-sign-in-options-on-familysearch