I recently changed my username and have not been able to log in since

Wendy Ree Bingham

Wendy Ree Bingham

Howdo I l

log in with my new user name?

sc woz

@Wendy Ree Bingham

• A known browser issue on the site frequently triggers a false "Username or password was incorrect" message.
• Use the official FamilySearch Cookies Tool to instantly wipe your site-specific data.
• Try logging in again using a private browsing or incognito window to ensure no old data interferes. [1]

• Navigate to the FamilySearch Sign-In Screen and click Forgot username or password.

• Select Email and type the email address linked to your account.

• Check your inbox for an email from FamilySearch. It will list all active usernames tied to your email.

• If you prefer mobile, choose Mobile Number to have your official username texted to you.

If you still cannot log in after confirming your username and clearing cookies, you will need to open an official help ticket with ⁠FamilySearch Support for manual account verification.