Error Report-404 Error on Some Find My Past Links

GFre

Anyone know why I keep getting a 404 error when I click the "view original" FMP link? Oddly, some marriage records work fine. Here's examples that give me the error:

https://www.familysearch.org/ark:/61903/1:1:QLQB-VSV8?lang=en

https://www.familysearch.org/ark:/61903/1:1:QLQB-3M59?lang=en

https://www.familysearch.org/ark:/61903/1:1:QLQB-3M59?lang=en

https://www.familysearch.org/ark:/61903/1:1:QLQB-8PY7?lang=en

Thanks

SerraNola

Engineers are aware of this issue with incorrect redirection to FindMyPast and there is a work order in progress. To everyone in the Community accessing with a public account: the confusion is unfortunate, but we are bound by our contractual obligations. Thank you for your continued support and understanding.

The images are accessible at FamilySearch Centers and Affiliated Libraries.

sc woz

@GFre Hopefully, it was a short-term glitch because they all work on my side.

Just in case, never forget the basics. Make sure your browser is up to date as possible. Clear out your cookies and cache every few weeks if you use it a lot. Use this to clear FamilySearch Cookies and Cache. 

If you need to clear all cookies and cache on your browser look up how to do your individual browser such as Chrome, Firefox, Edge, etc. I use Chrome so these are the instructions to clear everything if needed: 

Click the three-dot menu (⋮⋮⋮) in the top-right corner, select Delete browsing data (or More Tools > Clear Browsing Data). Select a time range (e.g., "All time"), check Cached images and files, then click Delete data. This may allow you to access items previously blocked. If nothing else, it is a good habit to get into keeping your browser running efficiently. 

Áine.ní.Donnghaile

It's not @GFre's cookies, since I also get the 404 error when checking those URLs.
I was about to ask if you had attached them a long time ago, but I see very recent attached dates.

Perhaps a change in URL structure on FMP. I can find the record by searching directly on FMP.

sc woz

@GFre Since I can see them and neither of you can I will pass this up the line to the experts to review.

Alan E. Brown

@sc woz For this collection, the "View Original Document" link works for FamilySearch accounts linked to Church membership, but not for public accounts.