Where can I report a bug in the MyHeritage Lab Experiment?

Aaron M. Scullin

Phone support and email support were of no help and don’t offer a point of contact. I’ve tried multiple times.

I identified a bug on the Sourse Linker page. No feedback button on that page.

I’m sure the team working on the experiment would want to know when things aren’t working but they don’t have a way for us to tell them what we are seeing.

sc woz

@Aaron M. Scullin

Just use the feedback button on the Labs page.

Áine.ní.Donnghaile

@Aaron M. Scullin
We've been instructed to use https://www.familysearch.org/en/access/myheritage/matches to report problems.
I've found that option less than satisfactory, to be honest.
Thread here where we were instructed:

https://community.familysearch.org/en/discussion/comment/627404#Comment_627404

Aaron M. Scullin

I have tried this. Waiting for a response.

Aaron M. Scullin

Thanks. I've tried that too twice but no response yet. Fingers crossed.

Áine.ní.Donnghaile

@Aaron M. Scullin When we report using the Feedback button, we don't get a reply.

Tomlinsonkl

Friends, please be patient, I have reached out to those managing the My Heritage lab.