Cannot get access to image. Why do I keep getting this response?
Answers
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@Paul8,697 Are you able to open any images? If so, this just may be that FamilySearch stores images on multiple distributed servers. When one of those servers goes offline or gets overloaded, the viewer can’t retrieve the tiles, so it shows this generic “Cannot Display Image Group” placeholder. Keep trying, and if it fails to pop back up after a day, please come back and discuss this further.
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@Paul8,697 Can you share the URL/link to the record you were trying to view? It's usually easier to answer a specific question. Perhaps it's a record that has recently had a change in access permissions.
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