Helping guest, checking on restricted film

karenrasmussen

Hello. I am assisting a guest who is having trouble signing into the community. This is her question.

Film 1793228/ DGS 4405921 which is part of this catalog record set: FamilySearch Catalog: Cirkevná matrika, 1772-1933

Is this film restriction correct? Other films in set are available.

Thank you.

SerraNola

@karenrasmussen There was a typo in the metadata—1951 instead of 1851. The film should be accessible after permissions are auto-updated. Please express our apologies to the guest.

Martina6,054

Hi, many thanks for your help. I am the guest who enquired on this error and I have now been able to log into the community forum. Is there an approximate timeframe for when this page's permission is auto-updated once the metadata has been amended? Kind regards Martina

SerraNola

@Martina6,054 It should not be more than a couple of weeks, unless there is an additional problem. Let me know if it doesn't get corrected.

Martina6,054

Hi, thanks for you help so far. I wonder if there is an additional problem as the film is not accessible still. Kind regards, Martina

SerraNola

@Martina6,054 Sorry for the delay, but for some reason the date reverted back to 1951. Let's try it again.

Martina6,054

Hi, thanks for trying again. For some reason the image is still restricted. Kind regards, Martina

SerraNola

Give it at least a couple of weeks to update. I don't know how much backlog there is in the system right now.

Martina6,054

Hi,

I hope you don't mind me reaching out again, but for some reason I'm still not able to access the image. I wonder if there is an additional problem. Kind regards, Martina

SerraNola

@Martina6,054 I checked this film again and found there were a few pages of baptisms from 1929-1933 and that has to be why the permissions remain at No Access. I didn't see that in the film viewer metadata but it must be embedded because I see it in the catalog date coverage.

I apologize for the oversight in assuming the typo was the only issue and I wish it had been!

Martina6,054

Hi, thanks for getting back to me. Surely this must be a typo and the dates are supposed to be 1829-1833. Is this error fixable at all?

Kind regards,

Martina

SerraNola

@Martina6,054 No, it's not an error. There is a handful of baptismal records dated 1929-1933 on the film. That's all it takes for restricted access to be applied.

Martina6,054

Ok, thanks for all your help. Martina