Bug Report: Occasionally, opening a profile displays only the person's Vitals
I have seen this several times over the last couple of days. Here is a recent example. I opened this profile by Ctrl+Clicking Margaret's name in the descendancy pedigree view of her great-grandfather. This anomalous display happens because the URL contains "/person/vitals/" instead of the usual "/person/details/". I immediately switched back to the pedigree view tab and repeated the exercise. This time the profile opened normally, with all elements displayed.
Answers
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That is indeed curious. I have never seen the /person/vitals kind of URL appear in the course of my use of FamilySearch. If I manually edit the URL to include /person/vitals then I can indeed see the abbreviated display you showed in your screenshot. But that's not the source of the reported problem.
The real question is where that URL came from. You helpfully noted that it came from ctrl-clicking on the Descendancy tree view. Whenever I click (or ctrl-click) on a person's name in the Descendancy tree view, I am taken to a URL that looks like:
https://www.familysearch.org/en/tree/person/L83L-6H9
The system then immediately redirects to
https://www.familysearch.org/en/tree/person/details/L83L-6H9
So for the /person/vitals URL to be shown as you describe, one of two things would have to happen:
- The redirection would have to have some sort of error where it sometimes redirects from /person to /person/vitals instead of the normal /person/details
- In the Descendancy tree view there is actually a link to a URL containing /person/vitals
I have tested this many times to see if I could duplicate this problem. But 100% of the time I see the usual pattern of going to /person and then redirecting to /person/details. I have never been able to see /person/vitals. I have examined dozens of links on many Descendancy views, and they all go to /person.
Your screenshot is excellent evidence that this really happened, but I'm at a loss as to how to reproduce the problem. If you ever see it again, perhaps it would be helpful to preserve the URL of the Descendancy tree view and post that here. But it sounds like even a particular Descendancy tree view doesn't consistently reproduce the problem for you.
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I've seen this same problem the past few days. This morning I tried to duplicate it to tell you how it happened, and it seemed to be fixed. I hope so!
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@Alan E. Brown The first thing that I did today after reading your post was to open a descendancy pedigree view for one John Blair Thompson (GMMB-CCL) and Ctrl+Click on the oldest three of his children, Eleanor, James and Isabella in that order. The new browser tabs all opened vitals-only. For Eleanor, the URL provided on the pedigree view is https://www.familysearch.org/en/tree/person/GD1P-1TR and the URL of her vitals-only profile is https://www.familysearch.org/en/tree/person/vitals/GD1P-1TR. The results for the other children were similar.
After writing the previous paragraph, I switched back to the pedigree view and repeated the process in the same order. The profiles for Eleanor and Isabella opened in vitals-only and for James the profile was the full display. So the behaviour seems somewhat erratic, although it has increased in frequency in the last couple of days.
I am using up-to-date Chrome with Windows 10. I have been able to reproduce this erratic behaviour using Edge, but not (as yet) with Firefox.
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@JulianBrown38 @Alan E. Brown @CherylMillerBlack
We appreciate you flagging this for us! The issue has been reported and is being investigated. Thank you for taking the time to help keep FamilySearch running smoothly.
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That vitals only page is the "mobile" version that you get if your browser window is so narrow that the Person page menu bars switchs:
If the window is narrow and you expand it, the menus will expand back to the usual version but the lower part of the page does not refresh automatically to the wide screen version:
and even manually refreshing does not return you to the Details tab. The lower portion does not change until you change tabs from Vitals to one of the currently available ones.
Until they figure out why @JulianBrown38 the program is having trouble figuring out your screen size and giving you the incorrect version of the page, all you need to do is click on Details to get the correct tab. Notice that in my first screen shot, Details is blue and underlined. In the second, Vitals is, and in the third (and yours), nothing is.
If I remember right, it used to be that as one changed the width of the window, not only would the top portion of the page automatically switch between versions, but the lower portion would as well. Now the lower portion does not change to just Vitals until you click the Vitals tab or go back to Details until you click the Details tab. If the lower screen not switching to the proper format for the current screen width was a recent change in behavior, that is probably associated with what is going on now.
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I am getting this vitals only page.
When I'm in descendancy view, and I right click on a name with my mouse and select "open link in new tab". The link that opens is the vital link - not the person detail link.
I am using Chrome - Version 146.0.7680.165 (Official Build) (64-bit)And my windows are full size - nothing has changed with the settings of my browser. This started happening a few days ago - where the detail page wasn't showing up in the new tab.
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@Gordon Collett Thank you; I had figured out the workaround of switching from one tab and back. That's also a useful trick that I use for other scenarios where the profile page doesn't update fully. My screens are 24.8" and the browser windows are maximised.
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Hello whenever I used to open a link from a cemetery page, the person link would take me to
familysearch.org/en/tree/person/details
However in the past week for some some reason this has changed to opening people with
familysearch.org/en/tree/person/vitals
This change is super annoying. As it means I have to go though an extra page to access the individual in question. Is there any way to change the default opening option?
If not then as general feedback this change is just bad. Forcing people to go through extra links is not good. I doubt anyone would want to see the vital page by itself rather then the normal detail page.0 -
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This is happening to me as well when opening links on desktop. This only started in the last week
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@jaredallenjohnson1 Which browser are you using? I see the issue in Chrome and Edge (which use the Chromium rendering engine), but I haven't seen it in my limited testing with Firefox (which uses Gecko).
It can happen when I open profiles from various screens in the system. Your experiences with the cemetery list and desktop are additional examples. It's very erratic; reopening the same profile from the same source within the space of a few seconds may or may not show this behaviour. I've no doubt this is unintentional, so there's no 'default option' to control it.
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I only really use edge and chrome on desktop. So that's where I've had this issue. One thing I noticed is this only really happens when I open multiple tabs or if I don't click on a tab right away after opening it(I usually use control click to open as a new tab as I don't want to close out of the cemetery view). If I click on a tab right away after opening it then it does open in details. But if I wait before clicking on it then it loads into the vitals page instead. So it seems related to if your viewing the page while its loading or not,
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@jaredallenjohnson1 Yes, it does seem to be dependent on whether the new tab gets focus before the page is fully loaded. I've tried the relatively new split view browser feature to open new tabs side-by-side with the current tab. In that case, the new tab always gets focus immediately, without my having to click on it. I have never seen the problem occur in this scenario.
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We appreciate you flagging this for us! The issue has been reported and is being investigated. Thank you for taking the time to help keep FamilySearch running smoothly.
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SOLUTION FOR THE MOMENT
Chose the About section and then back to Details. The full page will then appear.
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No need for About then Details. Just got to Details ;-)
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I hope this is fixed soon! It's happening to me every time now, and it's really a hassle I open a profile for each family member, then go to that tab, and I can't even see their relationships without clicking again!
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@CherylMillerBlack The easiest way to avoid this is to open the profile with Ctrl+Shift+Click on the relevant profile name. That opens the profile in a new tab and gives focus to that tab immediately. That means that the whole profile details page is displayed.
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