Question about changes in how restricted image messages are now being displayed
In the past, when in the FamilySearch catalog, when you clicked the icon under the format column on a catalog record set page . . . several things could happen. The image thumbnails might open. Or you would get one of several messages such as: These images can only be viewed in a familysearch center or affiliate library. These images can only be viewed in a familysearch center. These images are not available for online viewing, etc. Now, if I don't get the thumbnails . . . I just get thumbnails with locks on each one. What should I assume from this? That the images are not available for online viewing OR that the images must be viewed in a familysearch center? familysearch center or affiliate library? How should I know what to assume? Here is an example https://www.familysearch.org/en/search/catalog/koha:190306 When we hover over the icon, it gives a message that this should be viewable in a familysearch center or affiliate library. Are we to trust these "hover" messages? An affiliate library reports that they are unable to view these images in their facility.
Answers
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Hello @karenrasmussen,
Using the link you provided, when I get to the thumbnails with locks and hover on any one locked thumbnail I don't get any message at all. But when I click on a locked thumbnail I get the following message which is different from the message you get:
Images available.
To view these images do one of the following:
- Access the site at a FamilySearch Center.
which doesn't include "affilitate library".
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A few times lately, I've found that the "where to access" message is not displayed. I only get it when I hover my mouse over the DGS number.
I'll try to capture a screenshot if I see it again.2 -
I tested in Chrome with a public account and in Firefox with a member account. In both cases, when I hover, I get the message that it can be viewed in a FamilySearch center or an affiliate library. Are we to assume that these "hover" messages are accurate?
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@karenrasmussen I have moved this up the line to see if the specialists can take a look. When I look, I get the camera icon, and the message appears that it can be viewed in a FamilySearch center or an affiliate library.
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@karenrasmussen The engineering team is actively investigating this issue but has not yet identified where the breakdown occurs as permission messages are sent to the front end. The icons have often not displayed correctly since the system-wide restrictions update began last October, but attention now is being focused on resolving this problem.
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Here is another example from today. Catalog record Set: New York, Brooklyn, marriage certificates, 1866-1937, https://www.familysearch.org/en/search/catalog/koha:653538. Guest sent the following image:
When I go to the catalog page and click the icon under the format column for film 1614242, I see:
When I hover over the icon, I get the message must be viewed in a familysearch center or affiliate library. I know the engineers are working on this. But it is very challenging to know what the actual permissions are. Thank you for your help.
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Brooklyn, New York City, marriage images are only available at a FamilySearch Center. They are not available at an Affiliate Library unless access has changed in the past week.
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Have you had a chance to look at your personal messages? I sent you something yesterday that I believe will be helpful for handling this issue in Support.
I spoke with engineering yesterday and shared your example. They’re nearly finished fixing the incorrect icon or hover message in the catalog. It's unclear if this will also fix the grid displaying without a message, or if that's a separate issue. I'll update you when I have more information—possibly later today.
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@SerraNola Thank you for the private message. I have tried what you suggested several times, but nothing seems to happen. I do not think I have the necessary permissions. Here is a new example:
We clicked Film, fiche, Image Group number, and entered 1173789, and clicked Search.
We are not sure which location you are interested in, so we just choose the top one. We scrolled down to film 1173789 and clicked the icon under the format column.
We see:
When we hover over the icon, we see a message that says: this item is viewable with additional restrictions. We do not know what the "additional restrictions" are. How should we instruct the guest?
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Another guest case. Catalog Record Set: https://www.familysearch.org/en/search/catalog/koha:210570
Manhattan birth certificates, 1866-1897; birth index cards, 1866- 1897When we hover over the icon, we get the message available in familysearch center or affiliate library. When we click the icon, we see only locks. Film 1322133. Guest went to an affiliate library and could not open the image.
Records details page https://www.familysearch.org/ark:/61903/1:1:HQYP-SZ3Z?lang=en
What are we to assume?
Should we continue to send examples? Thank you.
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Manhattan vital records are only viewable at a FamilySearch Center, not at Affiliate Libraries.
The guest can, however, view images of many years of Manhattan (and other boroughs) vital records on the free NYC Records site. https://a860-historicalvitalrecords.nyc.gov/search
The NYC DORIS site has color digital images.0 -
Another example: https://www.familysearch.org/en/search/catalog/koha:13994 Kirchenbuch 1606-2004. Public account. We do not know what to tell guest the access restrictions are. When we "hover" we get a message can be viewed in a familysearch center or affiliate library. When we click icon, we just get locked thumbnails.
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Another Example: Illinois, Cook County, Chicago, birth records, 1871-1978, https://www.familysearch.org/en/search/catalog/olib:2327154 Public account. If you hover over the icon it states can be viewed in a familysearch center or affiliate library. But if you click the icon, all the thumbnails are locked. Unable to determine actual access restrictions.
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The fix for wrong hover messages is scheduled to be deployed Monday morning. After I have a chance to review the results, I'll get back to this issue. We are aware of the urgency to provide accurate permission statements for our users.
@karenrasmussen Please check your personal messages again and thank you for you efforts to make this right!
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@SerraNola. Thank you. I understand now. Will try to apply for now. Tried on new case and is working. Thank you.
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I am getting these messages too where previously this was not the case:
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@PeterVulovic The date range on this film was inadvertently typed as 1964 rather than 1864. I corrected this and permissions should change with the next update.
@karenrasmussen Update: The fix implemented yesterday did correct the link to a "grid full of padlocks". In all that I tested, a correct restriction message displayed. However, in many the "hover" message was still in error and did not match the image message. I alerted the engineers and a new work item has been created.
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