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Cookies blocking me!

Carol Niewinski
Carol Niewinski ✭
March 5 in General Questions

I'm trying to watch the Rockwell keynote 2026 and it say my cookies settings is blocking me. I have tried to correct it and nothing is working. I'm registered for virtual.

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Answers

  • jhadlock
    jhadlock ✭✭✭
    March 5

    @George Ezell Legge Are you using a VPN? If so, turn it off while using FamilySearch.

    Make sure your browser is as up-to-date as possible. Clear out your cookies and cache every few weeks if you use it a lot. Use this to clear FamilySearch Cookies and Cache. If you need to clear all cookies and cache in your browser, look up how to do it for your browser, such as Chrome, Firefox, Edge, etc. I use Chrome, so these are the instructions to clear everything if needed: 

    Click the three-dot menu (⋮⋮⋮) in the top-right corner, select Delete browsing data (or More Tools > Clear Browsing Data). Select a time range (e.g., "All time"), check Cached images and files, then click Delete data. This may allow you to access items previously blocked. If nothing else, it is a good habit to get into, keeping your browser running efficiently. 

    Just copied and Pasted this from another posted question. Don't know if it might be helpful here

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