Sudden crashing when dragging a name to a new category
In full name review, I'm running into repeated crashes on a document when I try to move a name section to a part I added. (for instance, the whole name was listed in 'surname' and I tried to drag the 'given name' to its proper section after adding it as an option.
The crash itself is more like a timeout. The name I try to drag is frozen between the section it was on (surname:) and the section I was trying to put it on (given name:). The page simply hangs there and doesn't let me do anything.
Not sure why this is happening, but simply reloading the page doesn't work. I have to wait for windows to tell me it crashed, and tell it to close out. After I have done this, then I can reload into it again.
Will happen repeatedly on the same entry, skipping the entry (Selecting 'unsure') bypasses the issue, and the chance to index the name.
Answers
-
Hey, figured I'd post here cause its keeps happening, and I haven't really gotten a response on it.
0 -
@AnthonyHopkins5 I am sorry that your experience with Full Name Review was frustrating. I did a few batches of Full Name Review to see if I ran into any of the same issues you have explained. Indeed, I did. There were a few times when I needed to add a surname, attach a highlight, and then add a new field for the surname. When dragging the surname into the surname box, it would freeze and hang for a while, then a message would pop up saying the program was not responding. Thank you for sharing the problems you were experiencing with us. It is important that we receive this information. We are compiling a list of issues with Full Name Review so we can send it to the engineers for their expertise. If you experience problems with the Get Involved opportunities, please let us know. Thanks again.
0 -
@AnthonyHopkins5 Get Involved Contributions, Rootstech group Goal 2026.
Please share your feedback on the family search. Get Involved, share any issues that have been bothersome for you.
0 -
Same problem today, 7 March. Page hangs on dragging to either surname or given name.
0 -
@AThayneGreen thank you for reporting the problem. We will make note of it. Bugs are still being worked out of the Get Involved activities. So your feedback is very important.
0