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Weird. This was Home page for FamilySearch this morning, using FireFox; whereas, other Browsers OK

Jenny.B
Jenny.B ✭✭
February 9 edited February 9 in General Questions

Weird.
This, was the Home page, for FamilySearch, this morning, using FireFox; whereas, other Browsers, were OK.
No matter what one did, the FamilySearch Icon would only give this.
Were able to access other things using the top line menu; but, could not access the Home page from anywhere.
Had to Clear, the Cookies & Cache, for FamilySearch; before, the Home Page would appear.
Odd, wonder what happened.
All worked just fine, yesterday.
Operating System & FireFox are up-to-date.

image.png

1

Answers

  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    February 9

    Oh! I gave up long ago trying to understand what Home Page FS would give me. (The main image appears to be fairly diagnostic) But I've never seen what looks like a total failure to find the payload for that Home Page.

    2
  • sc woz
    sc woz mod
    February 9

    @Jenny.B You say it worked after clearing your cache and cookies. Is it still working?

    0
  • David Alan Webber
    David Alan Webber ✭✭✭
    February 9

    It sounds as though there was some corrupt data saved, which you cleared out via clearing the cache and cookies. Opening a browser in incognito or private mode will simulate browsing as though you'd cleared the cache and cookies, in case it happens again and you want to test it.

    1
  • Jenny.B
    Jenny.B ✭✭
    February 9

    We saw the previous Comments of the previous day and last night; and, decided to wait until this morning to see what happened.
    @Adrian Bruce1
    Yes, hard to understand.
    @sc woz
    Yes, things are still working, after Clearing, Cookies & Cache, for FamilySearch, in FireFox.
    @David Alan Webber
    Yes, prior to making the original post, we had checked, Private Browsing, in FireFox, the other day; and, the Home page appeared normally; as opposed to, Normal Browsing, in FireFox.

    1
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